Online Return Policy
Customer satisfaction is extremely important to us. If there is a problem with your purchase, you may return your item to HOME on water st. for a refund, provided it is in original packaging with original tags attached and in unused, saleable condition. We only exchange or refund items if they are defective or damaged. Please contact us at firstname.lastname@example.org so that we can approve your return and instruct you on how to proceed. All items must be returned within 14 days of delivery for a refund. Returns from outside of Canada or past our time guidelines are at the discretion of the management, and need to be pre-approved prior to shipping. FINAL SALE on all books, bath and body products and food items.
International returns may be subject to customs, tax or duty charges at the Canadian border and will be the responsibility of the purchaser.
GENERAL RETURN GUIDELINES:
Once you have received customer support with regards to your return, you may ship it to the following address:
HOME on water st.
156 Water Street
St. John’s, Newfoundland
Canada A1C 1A9
RETURN SHIPPING FEES:
Return shipping fees are the responsibility of the purchaser. HOME on water st. is not responsible for items lost or damaged during return shipping.
PACKING YOUR RETURN:
When making a return, please pack the items securely in their original product packaging to help eliminate damage during shipping. Please return the items to HOME on water st. in the same condition they were sent to you. We will notify you via e-mail once we’ve received and processed the returned item.